Bot check failed at checkout
What to do when the security check at checkout fails or stops you from paying.
Summary
Checkout needs a short security check before payment. If it fails or expires, Continue stays off or you see an error after you try to pay.
What you might see
- Continue to payment stays disabled
- “Complete the security check.”
- “Refresh and complete the security check.”
- “Security check is unavailable in this environment.” (misconfigured app)
What to try
- Complete the checkbox-style security widget on the checkout page.
- If it expired, complete it again, then Continue.
- Refresh the page, accept the Terms again, and retry.
- Sign in again if you are told to.
When to contact us
If it still fails after a refresh, say you were on checkout. Do not send contract files.
What we will not do
- Provide legal advice
- Ask you to paste full contract text
- Promise accuracy guarantees
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